Return Policy:

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resaleable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. We use the app Returnly to handle our returns. To make a return please use this link below and follow the instructions to finalize the return.

https://fact-skate.returnly.com

Further policy information will be available at the link provided. Once we receive the item back it generally takes 48 hours to issue the refund.

Exchanges:

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.